Month: March 2023

Episode 41: Does E-mail Make Business Managers Stupid?

In today’s episode we’re diving into our email inbox. Checking out the inbox is a good indicator of how someone is balancing working on the business versus in the business. By looking into someone’s inbox, you can get a good idea of the activities those individuals are working on throughout the day. That, however, doesn’t…

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Episode 40: Business Processes – How To Clone Yourself

Curious to know what helps businesses emerge from their peers? Documenting your processes is key. This requires discipline by looking at the consistent application of processes within your business. You must have full documentation, and then train off of that to systematize the way your processes flow. This is optimal for growth.   Looking deeper,…

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Episode 39: Customer Journey – Do You Even Care About This Relationship Anymore?

The customer journey is so important, but even more so during a downturn. There needs to be clarity for the customer about what services and products you’re providing. Having this ensures you’re making that experience as amazing as possible. Alongside that experience, it’s an opportunity to make improvements. With more insight, you can begin to…

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