Management

Episode 15: Are Your Customers Satisfied? Are You Sure? Really, Are You Sure?

In this episode, David and Eric wrap up their coverage of Value Builder (https://valuebuilder.com/for-business-owners/) drivers with Customer Satisfaction. Do your customers promote your business on your behalf? A lot of business owners assume their customers are satisfied. We discuss some interesting dynamics that often make that not the case. Created by Fred Reichheld and a…

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